Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
PRODUCT DETAILS
Our furniture is crafted from various premium materials, detailed on each product's page for your convenience and assurance of quality
Visit our showroom to view material/color samples or request delivery for a nominal fee, which we'll credit back upon your order placement
ORDERING AND CUSTOMIZATION
Orders can be placed online or via our bespoke program
Typically, custom orders take between 2-5 weeks. Exact timeframes are indicated on each item's page
Once an order is finalized, modifications are not possible
SHIPPING AND DELIVERY
Shipping is free within Dubai. For the rest of the UAE, it's 300 AED. For international shipping, please contact our customer support
For international shipping details, please contact our customer support team
Our delivery timeframe will be confirmed via email with a designated delivery window as your order date approaches
Our furniture is carefully packaged to ensure it arrives safely and in excellent condition, ready for delivery and assembly by our team
ASSEMBLY AND INSTALLATION
No, we handle all assembly requirements
Yes, installation and assembly services are provided
PAYMENTS AND PRICING
We accept Visa, Mastercard, Amex, Apple Pay, Tabby, Cashew, and other major payment options
Absolutely, our website follows strict safety and privacy protocols
Yes, financing and installment plans are available through Tabby and Cashew
RETURNS, EXCHANGES, AND WARRANTY
We accept returns only in cases of defects attributable to us
Kindly contact our customer service team for assistance
Our warranty covers product defects
CARE AND MAINTENANCE
Each product page provides detailed care instructions
COLLABORATION AND TRADE PROGRAM
Details on joining can be found on our trade program page